Privacy Policy

1. Introduction

Gestoría Robles LLC ("we," "our," or "the Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide when visiting our website www.newrobles.com, contacting us through email, WhatsApp, phone, or social media, or using any of our professional services.

By accessing or using our website or services, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.

2. Who We Are

Gestoría Robles LLC is a professional consulting and compliance firm based in Puerto Rico that provides legal, administrative, and regulatory support services to transportation companies, fleets, and commercial drivers.

Our services include corporate registration, NTSP (Negociado de Transporte y Otros Servicios Públicos) permit processing, compliance management, and documentation assistance.

3. Information We Collect

We may collect personal and non-personal information through various means, including when you visit our website, complete a form, contact us, or use our services. The types of information we may collect include:

A. Personal Information

• Full name
• Contact details (phone number, email address, mailing address)
• Company or business name
• Government identification or driver's license information (when required for legal filings)
• Payment or billing information (processed securely through third-party platforms such as ATH Móvil, Stripe, or bank transfer)
• Communications sent to us via email, phone, or WhatsApp

B. Technical and Usage Information

• IP address and device identifiers
• Browser type and operating system
• Date and time of website access
• Referring pages or links
• Cookies and similar tracking technologies

4. How We Use Your Information

We use the collected information to operate, provide, and improve our services. Specifically, we may use your information to:

• Process and manage client requests, applications, or legal filings.
• Communicate with you regarding your inquiries, services, or appointments.
• Manage billing, payments, and accounting records.
• Comply with regulatory requirements from NTSP, DTOP, FMCSA, or other agencies.
• Send service updates, reminders, or relevant notifications.
• Improve our website, marketing materials, and client experience.
• Provide customer support and resolve technical or service issues.
• Conduct data analysis and internal audits to enhance performance.
• Display relevant advertising through Google Ads, Meta Ads, and other digital platforms.
• Enforce legal obligations and protect our rights and property.

We will never use your information for purposes incompatible with those described in this Policy.

5. Legal Basis for Processing (GDPR Alignment)

If you are located in a jurisdiction governed by data protection laws (such as the GDPR in the EU), we process your data based on one or more of the following legal grounds:

• Consent: You have given clear consent for us to process your personal information.
• Contractual necessity: Processing is required to perform a contract with you or to take steps at your request before entering a contract.
• Legal obligation: We must process information to comply with applicable laws.
• Legitimate interest: Processing is necessary for our legitimate business purposes and does not override your rights.

6. How We Share Information

We do not sell, rent, or trade your personal information.
We may share limited information only under the following circumstances:

• With government agencies (NTSP, DTOP, FMCSA, DACO, etc.) to process filings or applications authorized by you.
• With trusted third-party service providers who help us operate our business (such as payment processors, hosting providers, and cloud-based systems).
• With legal or regulatory authorities when required by law, subpoena, or judicial order.
• In case of corporate restructuring, merger, or transfer of assets, with prior notice to affected users.

All third-party entities are required to protect your data and use it only for the intended purpose.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this policy,
• Comply with legal, accounting, or reporting requirements,
• Resolve disputes and enforce agreements.

Once the retention period ends, your data will be securely deleted or anonymized.

8. Data Security

We apply industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure servers and encrypted databases
• SSL/HTTPS protection for data transmission
• Limited access to sensitive information (only authorized staff)
• Periodic audits and cybersecurity updates

While we take all reasonable precautions, no online transmission or storage method is 100% secure. You acknowledge and accept this inherent risk when communicating electronically.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze web traffic, and measure advertising performance. You can disable cookies through your browser settings, but some website functions may not operate correctly without them.

We may use tools such as:

• Google Analytics for performance tracking
• Meta Pixel for ad conversion measurement
• Google Ads remarketing cookies to display relevant promotions

10. Your Rights

You have the right to:

• Access and obtain a copy of your personal data.
• Request correction or deletion of inaccurate information.
• Withdraw consent to data processing (when applicable).
• Restrict or object to processing in certain situations.
• File a complaint with a data protection authority if you believe your rights have been violated.

To exercise your rights, please contact us at cmaldonado@newrobles.com.

11. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with data, please contact us immediately for removal.

12. International Data Transfers

All data is processed and stored in Puerto Rico and/or the United States. If you access our website from another country, please note that your information may be transferred to and processed in jurisdictions with different data protection standards.

13. Third-Party Links

Our website may include links to external sites or resources. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their policies before sharing personal information.

14. Marketing and Communication

We may occasionally send service updates, newsletters, or promotional materials relevant to our services. You can opt out of receiving marketing emails at any time by following the "unsubscribe" link or contacting us directly.

15. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.